Refund Policy

Last updated: May 17, 2025

1. Introduction

This Refund Policy outlines the terms and conditions for refunds and cancellations of Mad EZ Media's services and products. We strive to ensure your satisfaction with our services, and this policy is designed to be fair and transparent.

2. Subscription Services

2.1 Cancellation

You may cancel your subscription at any time through your account settings or by contacting our customer support team. Upon cancellation:

• You will continue to have access to the subscription services until the end of your current billing period.
• Your subscription will not renew for the next billing period.
• We do not provide partial refunds for unused portions of the current billing period.

2.2 Refunds for Subscription Services

For monthly subscription plans:

• We offer a 14-day money-back guarantee for new subscribers. If you are not satisfied with our services within the first 14 days of your initial subscription, you may request a full refund.
• After the initial 14-day period, monthly subscriptions are non-refundable.

For annual subscription plans:

• We offer a 30-day money-back guarantee for new subscribers. If you are not satisfied with our services within the first 30 days of your initial subscription, you may request a full refund.
• After the initial 30-day period, annual subscriptions may be eligible for a prorated refund at our discretion, minus a 15% administrative fee.

3. One-Time Services

3.1 Cancellation Before Work Begins

If you cancel a one-time service before we begin work:

• You will receive a full refund if you cancel within 48 hours of purchase.
• You will receive a 90% refund if you cancel more than 48 hours after purchase but before work has begun.

3.2 Cancellation After Work Begins

If you cancel a one-time service after we have begun work:

• You may receive a partial refund based on the percentage of work completed, at our discretion.
• No refund will be issued if the service has been completed.

3.3 Dissatisfaction with Completed Services

If you are dissatisfied with a completed one-time service:

• You must notify us within 7 days of service completion.
• We will first attempt to address your concerns and make necessary adjustments to meet your expectations.
• If we cannot resolve the issue to your satisfaction, we may offer a partial or full refund at our discretion, depending on the nature of the service and the specific circumstances.

4. Digital Products

Due to the nature of digital products:

• All sales of digital products (e.g., templates, guides, digital assets) are final and non-refundable once the product has been delivered or download access has been provided.
• If you have not received your digital product or cannot access it, please contact our customer support team for assistance.

5. Custom Projects

For custom projects:

• Deposits for custom projects are non-refundable.
• Cancellation terms for the remaining balance will be outlined in your project contract.
• If we fail to deliver as specified in the contract, you may be eligible for a full or partial refund as outlined in your contract terms.

6. How to Request a Refund

To request a refund:

1. Contact our customer support team at billing@madezmedia.co.
2. Include your order number, the date of purchase, and the reason for your refund request.
3. Our team will review your request and respond within 3 business days.

7. Refund Processing

If your refund is approved:

• Refunds will be processed using the same payment method used for the original purchase.
• Refunds typically take 5-10 business days to appear on your statement, depending on your payment provider.
• For credit card payments, refunds may take 1-2 billing cycles to appear on your statement.

8. Exceptions

We reserve the right to make exceptions to this policy on a case-by-case basis. Exceptions may be made:

• In cases of technical issues that significantly impact service delivery
• For extenuating personal circumstances
• At our discretion for loyal customers

9. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date at the top of this policy.

You are advised to review this policy periodically for any changes. Changes to this policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Refund Policy, please contact us at billing@madezmedia.co.